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Session 1C | Poor Customer Service Loses Students; Here’s What you Can Do About It
Monday—2:30 pm

Following the keynote the question is now, okay I know academic customer service is a leading reason why students drop out, but what can I do about it? This session will provide some answers with strategies, techniques and ways to make your campus into Cheers University and increase retention. The session will provide practical and inexpensive implementations you can start as soon as you get back to campus.

Presented by:
Dr. Neal Raisman. President
Nraisman & Associates in Columbus, OH

Session 2C | Early Intervention for At-Risk Students
Tuesday—9:00 am

Do your own predictive modeling for identifying which newly entering students are high risks for attrition during their first year. With these simple, effective, low cost (or no cost), and critically important strategies, you can lead the initiative at your institution for identifying at-risk students while starting to provide intervention and support services before they ever arrive for first-year orientation or move-in. If you’re serious about retaining more first-years, this session is a “must attend.”

Presented by:
Dr. Stuart Jones, Vice President for Enrollment Management
Springfield College in Springfield, MA

Session 3C | Simple First Steps for Sophomore Programming
Tuesday—10:30 am

Does your institution tend to lose a larger percentage of students after the second year? At many schools, retaining students beyond their sophomore year can be a challenge. This session will introduce you to some practices that Georgia College has used and/or proposed in an effort to help strengthen second-year student ties to the university. There will also be time for attendees to share stories of similar efforts on their campuses.

Presented by:
Mike Augustine, Senior Director, Academic Advising
Georgia College in Milledgeville, GA

Session 4C | Innovation in Retention: Critical Thinking as an Essential Component in First Year Experience
Tuesday—1:15 pm

This session will provide real life examples, related information and insights regarding the addition of critical thinking components to a First Year Experience program. In anticipation of the ever-growing challenges related to retention and attrition, this session would be for those who are interested in a powerful, innovative strategy that will enhance retention while also boosting student success.

Presented by:
Dr. Ndala M. Booker, Director for the Center of Academic Achievement
Adventist University of Health Sciences in Orlando, FL

Session 5C | Create a One-Stop Shop for Your Students
Tuesday—3:00 pm

This energized and interactive workshop will provide an overview of how integrated enrollment services, also known as a “One Stop Shop,” can provide your college or university with seamless student services. We will also discuss student services integration across several dimensions including virtual, physical, and organizational integration, and how this collaborative and integrated work environment synergizes staff and best serves student users. You will leave with an understanding of best practices approaches on creating a One Stop Shop for your campus.

Presented by:
Dr. Stuart Jones, Vice President for Enrollment Management
Springfield College in Springfield, MA

Session 6C | Stories of Change
Wednesday—9:00 am

Colleges successfully leveraging information gathered in recruitment efforts to help proactively boost student success rates through to degree completion. As part of a weekly podcast program, TargetX brings together college representatives to share their trials and tribulations in managing change on their campus to expand the vision beyond recruitment to help increase retention rates.

Presented by:
Laura Reisert Kalinkewicz, Account Executive
TargetX in Philadelphia, PA

Session 7C | Delivering on Your Institution’s Promise
Wednesday—10:15 am

To effectively retain students and enhance institutional loyalty, begin by understanding the promises students believe are inherent in your college or university experience. Put simply, there must be congruence between what an institution claims to be and what its students actually experience when they interact with any individual or unit affiliated with the campus. When the expectations generated from promotional activities or other sources are incongruent with student reality, the image of the institution is tarnished and trust is eroded. Topics include defining the promise, living the promise, operationalizing the promise, delivering on the promise consistently, and building institutional loyalty.

Presented by:
Dr. Jim Black, President and CEO
SEM Works in Greensboro, NC