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Session 1C | Strengths-Based Faculty Mentoring - Building Relationships that Matter
Monday—2:30 pm

In order to increase their financial viability and stability, many small colleges and universities must improve their enrollment management practices by increasing student retention and graduation rates. Student interaction with faculty is a strong predictor of retention, persistence, engagement, and academic success. Meaningful student-faculty interaction must be nurtured and supported. Colleges and universities should consider ways to encourage student interaction with their professors.

Presented by:
Dr. Richard J. Dittus, Director of the Sophomore Success QEP and Instructor of Mathematics
Ave Maria University in Ave Maria, FL

Session 2C | Fundamentals for Impacting Student Success, Retention, and Completion
Tuesday—9:00 am

While there exist a multitude of approaches to influencing student retention outcomes, this session focuses on how to leverage data, research, systems, best practices, and institutional culture. Three stages of retention and success frame the elements of this presentation: prevention, intervention, and recovery.

Presented by:
Dr. Jim Black, President and CEO
SEM Works in Greensboro, NC

Session 3C | Innovation in Retention: Critical Thinking as an Essential Component in the Orientation Process
Tuesday—10:30 am

This session will provide real life examples, related information and insights regarding the addition of critical thinking components to the orientation process. In anticipation of the ever-growing challenges related to retention, this session would be for those who are interested in a powerful, innovative strategy that will enhance retention and attrition while also boosting student success.

Presented by:
Dr. Ndala M. Booker, Director for the Center of Academic Achievement
Adventist University of Health Sciences in Orlando, FL

Session 4C | Creating a Campus Environment that Supports Student Success
Tuesday—1:15 pm

Nearly every institution includes improved student success or retention in its strategic campus goals. However, many campuses seem to fall short of goals or do not improve retention as quickly as desired. This session will focus on ways to create a campus environment that supports a common understanding of student success, develops data-informed goals, and is focused on initiatives that will be most impactful in increasing student success in measurable ways.

Presented by:
Diana Fulkerson, Director of Professional Services
Skyfactor in Fayetteville, AR

Session 5C | A View from Both Sides of the Desk
Tuesday—3:00 pm

What are our parents and students looking for when selecting a college or university? Are they looking for the same things? How can small colleges ascertain what the expectations are and subsequently meet them to ensure higher retention rates? A former college administrator turned independent school dean discusses lessons learned from both the secondary and post-secondary experiences.

Presented by:
Tammy Alt, Dean of the Upper School
Greensboro Day School in Greensboro, NC

Session 6C | Academic Customer Service: The Key to Retention in Small Colleges
Wednesday—9:00 am

Students want to affirm a close and nearly intimate relationship with a small college believing that its size should promote personalized service. This bond is controlled by the service the college’s “customers” (students) receive from the school. Academic (not retail) customer service is the key to the bonding and rebonding as a student negotiates the institution and determines how he or she is being treated.

This session will discuss the student as customer relationship to the school; what academic customer service is and how to assure that your school is providing the service required to retain more students.

Presented by:
Dr. Neal Raisman. President
Nraisman & Associates in Columbus, OH

Session 7C | What’s Working in Retention—Views from the field
Wednesday—10:15 am

For decades, retention has been a topic of conversation but getting real focus on strategies and efforts on a campus have been rare. In very recent years, this has changed significantly. But now there are so many different software products, grants and initiatives that determining what is working where and how that might apply to your campus is frequently difficult. This highly interactive session is focused on several initiatives that are seeing success across a broad array of campuses but also interacting with conference participants on what has and has not been successful on their campuses and why.

Presented by:
Dr. Kathryn H. Baugher, Consultant
SEM Works in Greensboro, NC